Terms of service

These terms are a contract between you and Vayel ("we", "us"), the operator of vayel.ai and the Vayel desktop application. By downloading, installing, or paying for the app you agree to them. If you don't, don't use the app.

1. What the service is

Vayel is a desktop overlay that captures screenshots and live audio during interviews and requests suggested answers from a third-party language model. The desktop client is distributed as a signed installer. Inference, speech-to-text, licensing, and billing run on our servers.

2. Licence grant

We grant you a personal, worldwide, non-exclusive, non-transferable, revocable licence to install and use the app on up to the number of devices allowed by your plan (three for Pro and Interview Week, one for Free). One human per licence. Keys are secrets; sharing one across a team is not permitted.

3. Plans, billing, and renewal

• Paid plans are sold through Stripe Checkout.
• Pro is a recurring subscription (monthly, or every three months) that renews automatically until cancelled.
• Interview Week is a single payment that grants access for seven days and does not renew.
• Prices shown exclude VAT/GST where applicable; tax is calculated at checkout from your billing address.
• Cancel any time from the billing portal. Access continues to the end of the paid period. We may change prices with at least 14 days' notice before your next renewal.

4. Refunds

The first payment on a new subscription is refundable within 14 days in full. See the refund policy for the exact conditions. Statutory rights are unaffected.

5. Acceptable use

• Use it during interviews, assessments, and practice, subject to the rules of the employer or platform.
• Don't resell, sublicense, rent, or rebrand the app without a written agreement.
• Don't bypass licence checks, rate limits, or device limits.
• Don't use the hosted API as a general-purpose LLM proxy.

6. No guarantee of outcomes

Model output can be wrong, slow, or confidently incorrect. Vayel is an aid, not a guarantee of passing an interview or receiving an offer. You are responsible for the answers you give and the code you submit. Some employers, proctoring tools, or assessment platforms may restrict second windows or AI assistance; checking their rules is your job.

7. Availability and changes

We aim for high uptime but do not promise uninterrupted service. Features may change, and beta features may be withdrawn. If we discontinue a paid plan mid-period, we refund the unused portion.

8. Intellectual property

The app, site, and brand are ours. The app contains open-source components, including the MIT-licensed Spotifyy engine; their notices are in third-party notices and ship with the binary. Feedback you send may be used without obligation.

9. Liability

To the maximum extent permitted by law, our aggregate liability is limited to the amount you paid in the twelve months before the claim. We are not liable for indirect or consequential losses, including lost opportunities, lost offers, or lost profits. Nothing limits liability for fraud or death/personal injury.

10. Termination

You may stop using the app at any time. We may suspend a licence for non-payment, chargebacks, or breach of these terms. Sections 6–9 survive termination.

11. Governing law

These terms are governed by the laws of the State of New Mexico, USA, excluding its conflict-of-laws rules. Courts in New Mexico have exclusive jurisdiction, without prejudice to mandatory consumer protections where you live.

12. Contact

Vayel · support@vayel.ai